Help Center

How Do I Make A Purchase?

Making a purchase is easy. You can browse our website and simply select the item you wish to purchase, click ‘add to cart'. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse. When you’re ready to place your order, select proceed to checkout. Certain items will have a ‘contact to buy’ button, if you wish to purchase this item simply click the button and fill out the details on our Sourcery page, we’ll then respond with further purchase information. If you require any assistance, please contact us at wendy@lebalcon.co.uk or WhatsApp +44 (0) 7475 619321 

Are your items 100% Authentic?

All items we offer are 100% authentic guaranteed, we ensure this by working directly with brands and trusted sources only. Item’s are also rigorously vetted by our specialist team before being offered to our clients.

What Payment Methods Do You Accept?

We accept payments via credit / debit card, PayPal & bank (wire) transfer.

Why Are Some Of Your Items Higher Than Retail Price?

Pieces which are typically sold out or hard to find include a sourcing fee added to the retail price. Fees typically range depending on the rarity of the item, along with the time and resources required to source the item.

I've Seen Something On Social Media, Can You Help Me Find It If It's Not Available On Your Site?

If you’re looking for an item not available in our website then our Sourcery service is made for you. You can also contact us via What’sApp to chat with one of our personal shoppers. Click here to chat

Do You Ship Worldwide?

Yes we do ship worldwide, we service clients from the UK to USA, Hong Kong to South Korea and beyond. On holiday and need something delivered to you, we can help.

Can You Handle A Shopping Errand For Me?

Yes, our fashion concierge service assists clients in running shopping errands, whether it be collecting an item from a store out of reach or the same day pickup and drop off service.